For Infrastructure & Operations Professionals

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	April 18, 2008 Answering The Most Frequently Asked Mobile Device Management Questions by Benjamin Gray with Galen Schreck, Rachel Batiancila	Average: 7  (1 rating)

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Executive Summary

Because mobile device management means different things to different roles within a business, there's a lot of confusion in the market today. For help desk staff and mobile operations professionals, it's the tool you administer that manages the entire life cycle of your mobile devices. For network operations, it often provides the first indication that there's a problem with connectivity. To help dispel the uncertainty and shed some light on today's vast mobile device management market, Forrester has addressed IT operations professionals' most frequently asked mobile device management questions.

TABLE OF CONTENTS

• 1. What is mobile device management software and what are the key components?
• 2. Why is mobile device management so critical for my business?
• 3. Should we buy a best-of-breed point product or a mobile device management suite?
• 4. How do RIM and Microsoft stack up on handheld management compared to others?
• 5. Who are the major vendors specializing in mobile device management?
• 6. Who are the major client management vendors with mobile capabilities?
• 7. Who are the major mobile device management services providers?
• 8. Which operating systems do mobile device management products support?

This is an excerpt