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	August 31, 2006 AT&T Is A Strong Performer In Hosted Speech Self-Service Platforms The Forrester Wave™ Vendor Summary, Q3 2006 by Elizabeth Herrell with Ellen Daley, Christine E. Atwood

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Executive Summary

AT&T has an extensive background in the development of speech technology, with more than 20 years of experience in the industry. In addition to providing a speech platform for speech recognition and text-to-speech, AT&T supports its own speech engines. The company's primary focus is large enterprise solutions that are custom-built to solve complex business issues. Its platform supports reusable grammars for common tasks and also has a standard speech module that contains more than 50,000 audio files for providing a more realistic experience than standard text-to-speech. AT&T's go-to-market model for large enterprise customers has resulted in a limited market share for speech self-service solutions. AT&T fully backs its speech platform with its large professional services organization that delivers extensive services for the design, development, and support of network-based speech solutions. AT&T intends to VoIP-enable its shared platform service in conjunction with deployment of its IP Toll-Free service scheduled for Q1 2007.

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