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	August 31, 2006 Avaya Is A Leader In Premise-Based Speech Self-Service Platforms The Forrester Wave™ Vendor Summary, Q3 2006 by Elizabeth Herrell with Ellen Daley, Christine E. Atwood

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Executive Summary

Avaya supports two speech self-service platforms, its legacy Interactive Response (IR) and newer software based Voice Portal (VP) platform, to provide its customers with a choice on their migration path to speech self-service solutions. Both platforms support and are compliant with VoiceXML 2.0 standards. Avaya also offers its customers an upgrade path from IR to VP, as needed. Avaya has established a strong international presence with its speech platform, which is sold in 70 countries and supports 28 languages. Avaya facilitates the administration and control of its speech platforms with its Web-based management capabilities. Avaya's business model is to directly manage its speech platform and to rely on its ecosystem of partners for application design and development.

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