For Business Process Professionals

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	February 17, 2006 Axios Systems Provides ITIL-Based Service Desk Management For Larger Enterprises The Forrester Wave™ Vendor Summary, Q1 2006 by Chip Gliedman with John Ragsdale, Ian Schuler, Elisse Gaynor	Average: 8  (1 rating)

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Executive Summary

UK-based Axios Systems was one of the first vendors to embrace the Information Technology Infrastructure Library (ITIL) framework for service management. With service management as its sole focus, and with the ITIL framework as its architectural model, the company has created a robust tool set that can be implemented out-of-the-box for many organizations with 5,000 to 25,000 employees. Although it is well-known in Europe, the company has a very light presence in North America.

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