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	March 5, 2008 Bank of America Overcomes Integration Challenges by Focusing on Adaptive Online Self-service and Root-Cause Analysis by Zachary McGeary

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Executive Summary

Bank of America is a global banking institution with more than $186 billion in market capitalization. In October 2007, Bank of America completed the acquisition of LaSalle Bank, a US-based subsidiary of ABN AMRO Bank.

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