For IT Infrastructure & Operations Professionals

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	March 25, 2004 Best Practices For Infrastructure Change Management Regain Control Of Runaway IT Infrastructures by Jean-Pierre Garbani with Laura Koetzle, Thomas Powell, Stephan Wenninger

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Executive Summary

In IT, change is an engine of progress, as well as a source of doom. End user applications, operational disciplines, and IT vendors are major sources of continuous change. While application software change control is a relatively mature process, many organizations implement infrastructure change manually, relying primarily on the IT staff's knowledge and expertise. This ad hoc process is nearing its limits in today's complex environment, where the risks inherent to changes multiply. Reducing human error through an automated process promises direct and indirect IT savings, as well as a more efficient business support. In the long run, with the emergence of business service management and Organic IT, infrastructure change management helps firms regain control of the infrastructure and take a necessary first step toward data center automation.

TABLE OF CONTENTS

• Infrastructure Change Management Is Often A Manual Process
• Enterprises Struggle To Regain Control
• Can ITIL Help?
• Can Software Vendors Provide A Solution?
• Is Organic IT A Potential Source Of Progress?
• Infrastructure Change Management As The First Step

RECOMMENDATIONS

• IT Organizations Should Not Wait For Vendors To Be Ready

WHAT IT MEANS

• Some Assembly Required
• Supplemental Material
• Related Research Documents

This is an excerpt

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