For Business Process Professionals

Primary Analyst Photo	Document Information	Rate this Document
	June 20, 2008 The BPM COE Is Here: Now What? Answers To Frequently Asked Questions by Craig Le Clair with Connie Moore, Kyle McNabb, Shelby Catino	Average: 10  (2 ratings)

This is an excerpt

Executive Summary

Forrester receives many inquiries from information and knowledge management (I&KM) professionals within enterprises implementing business process management (BPM) centers of excellence (COEs). Many questions concern COE goals, key roles, and organizational structure. Other questions relate to specific work tasks, tools, and standards required for an effective BPM COE. These I&KM pros also want to know what business processes they should focus on for transformation. Forrester has synthesized the top five questions and provided answers based on industry best practices.

TABLE OF CONTENTS

• 1. What specific tasks does a BPM COE specialist undertake?
• 2. What primary tools and frameworks does a BPM COE need to transform business processes?
• 3. What tools and standards should the COE provide guidance on?
• 4. How do I articulate the value of the COE to senior management?
• 5. What document-intensive business processes do organizations attack with a BPM COE?

This is an excerpt

Buy Risk-Free

Price: US $499

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.