For Customer Experience Professionals

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	November 29, 2006 Budgeting For Usability Lab Tests Usability Vendors Report On Lab Testing Costs And Timelines by Kerry Bodine with Ross Popoff-Walker, Steven Geller	Average: 10  (1 rating)

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Executive Summary

Forrester surveyed vendors who conduct usability lab tests of digital and physical products like Web sites, desktop software applications, and mobile phones. We found that, on average, these vendors tested 13 users per engagement, conducted tests over the course of two to three weeks, and charged $20,000 or less for this work. But project size and cost varied widely, from small tests (five users for less than $5,000) to massive engagements (120 users for more than $100,000). What will change in 2007? Usability vendors expect increases in both demand and cost.

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