Document Controls
For Infrastructure & Operations Professionals
| Primary Analyst Photo | Document Information | Rate this Document |
|---|---|---|
|
October 1, 2009 Building The IT Infrastructure And Operations Balanced ScorecardThe Eight Essential Metrics That Infrastructure And Operations Should Be Measuringby Rachel A. Dines, Evelyn Hubbert with Craig Symons, Galen Schreck, Alex Crumb |
Average: 9
(7 ratings)
|
This is an excerpt
Executive Summary
"You can't manage what you can't measure" is the stated adage, but when it comes to infrastructure and operations (I&O), what to measure is the first challenge. Many firms don't know which metrics to use, or how to collect the information they need for the metrics, while others collect too many metrics then struggle to identify significant data points. Using Norton and Kaplan's Balanced Scorecard (BSC) method of measuring performance, we will take a close look at metrics in eight key areas of I&O that you should be measuring.
TABLE OF CONTENTS
- The I&O Balanced Scorecard Includes Eight Key Areas Of Metrics
- You've Collected All These Metrics; Now What?
RECOMMENDATIONS
- Building The I&O Balanced Scorecard Is A Continuous Process
- Related Research Documents
This is an excerpt
Buy Risk-Free
Price: US $499
Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.
Already a Forrester Client?
Log in to read this document.
