Document Controls
For Customer Experience Professionals
| Primary Analyst Photo | Document Information | Rate this Document |
|---|---|---|
 |
July 27, 2004 Bush Site Mishandles User ErrorsForrester Applies Its Web Site Review Methodology To Bush's And Kerry's Sitesby Bruce D. Temkin with Paul Sonderegger, Michelle Amato |
|
This is an excerpt
Executive Summary
Forrester evaluated how well the Bush and Kerry Web sites recover from user errors. We found one major flaw: The Bush site fails to help users fix incorrect credit card information.
This is an excerpt
Buy Risk-Free
Price: US $199
Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.
Already a Forrester Client?
Log in to read this document.
