These data charts review findings from Forrester's February 2010 Global Business Process Improvement Online Survey, in which we asked business process professionals about their process improvement initiatives — if they're centralized, their relation to IT, and if they have formal budget.
Methodology
Forrester fielded its February 2010 Global Business Process Improvement Online Survey to 141 business process professionals. For quality assurance, panelists are required to provide contact information and answer basic questions about their firms? revenue and budgets. Respondent incentives included a summary of the survey results.
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