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For Business Process Professionals

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January 10, 2005

A Buyer's Guide To Hosted eCommerce Solutions

by Andrew Bartels, Carrie Johnson, Bill Martorelli

with Sharyn Leaver, Rachel Beckhardt

Average:
10 
(1 rating)

This is an excerpt

Executive Summary

The second wave of Internet eCommerce hit in 2004: much smaller and more subdued than the dot-com whirlwind of 1998 to 2000, but more realistic and more pervasive. This time, many companies have eCommerce budgets that are measured in the low hundreds of thousands (or less) and have little desire to build new IT infrastructure. As a result, there has been a surge in interest in hosted or outsourced eCommerce solutions. Vendors have responded with offerings that provide full outsourcing of both front-end online storefronts and back-end fulfillment systems, partial outsourcing of just back-end fulfillment, or partial outsourcing of just front-end fulfillment. To help firms navigate these offerings, Forrester has outlined the pros and cons of each option and the primary vendors in each category.

TABLE OF CONTENTS

  • Revived Interest In eCommerce Drives Demand For Hosted Solutions
  • Hosted Store And Fulfillment: Specialist Takes Over Everything
  • Hosted Order Fulfillment: Let Others Handle Fulfillment
  • Hosted Shared-Instance Online Store: Rent A Storefront
  • Hosted Dedicated Instance: Host Software Only
  • Which Hosted Option Is Right For Whom?

RECOMMENDATIONS

  • Use Hosted Outsourced Options With Caution
  • Supplemental Material
  • Related Research Documents

This is an excerpt

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