For Business Process Professionals

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	February 17, 2006 CA's Service Desk Management Tool Leads For Large Enterprises And Is Strong For Midsize Ones The Forrester Wave™ Vendor Summary, Q1 2006 by Chip Gliedman with John Ragsdale, Ian Schuler, Elisse Gaynor

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Executive Summary

As part of the Unicenter product line, CA's Unicenter Service Desk suite is a natural fit for organizations with a commitment to CA's enterprise management tools. Additionally, organizations considering a standalone offering capable of supporting the needs of large and complex organizations should also consider CA. Improvements in automation and customization in the new r11 desktop suite should alleviate some of the problems current customers have had in these areas.

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