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	June 16, 2009 Case Study: Learning From GlaxoSmithKline's Cloud-Based Email Decision Process How GlaxoSmithKline Decided To Move To Microsoft Online Services by Christopher Voce with Ted Schadler, Ben Echols, Lauren E Nelson

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Executive Summary

GlaxoSmithKline is moving approximately 90,000 email users to Microsoft's Exchange Online, a cloud-delivered service. To make the decision, GlaxoSmithKline (GSK) went through a rigorous internal discovery process to calculate costs, find dependencies, and analyze its workforce. The result is that GSK is able to optimize its messaging and collaboration platform to meet the full range of its end users' requirements — while saving on its ongoing costs. To make your own cloud-based opportunity, learn from GSK's experience and: 1) analyze your workforce needs; 2) tier your workforce to optimize costs; and 3) calculate your own fully loaded costs.

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