For IT Infrastructure & Operations Professionals

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Executive Summary

At some point in time in the life of a growing IT organization, the question of monitoring the distributed infrastructure is bound to arise. Whether it's a shift from a mainframe-centric infrastructure or the result of a growing business, there is a critical point at which staff skills alone are no longer enough to manage incidents and problems. At that stage, the choice is to either go with one of the four major vendors, guaranteeing that all the future management needs will be covered, or to use a best-of-breed solution for the problem at hand, which leaves the future questions open. Usually, best-of-breed solutions, while limited in scope, cost less in terms of license and installation (the beer part), but they don't "integrate" easily with other complementary solutions to provide an overall effective IT management scheme (the champagne part). In reality, a combination of process and technology may help overcome this integration hurdle and provide cheap, but excellent, champagne.

TABLE OF CONTENTS

• The Needs Of A Growing Enterprise
• Avoiding The Potential Pitfall Of ITIL
• A Process-Centric View Unlocks The Benefits Of ITIL
• IT Process Automation Products Simplify Integration
• Product Choices

RECOMMENDATIONS

• Low Cost And High Effectiveness Are No Longer Mutually Exclusive

WHAT IT MEANS

• This Is No Longer Rocket Science

ALTERNATIVE VIEW

• Large Vendors Provide More Intelligence
• Related Research Documents

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