For IT Infrastructure & Operations Professionals

This is an excerpt

Executive Summary

Over the past 12 months, the perceived importance of enterprise infrastructure management technologies has increased steadily within Forrester's client base. The first wave of service-level management and business services management implementations is now being followed by a large number of change and configuration management initiatives. What was once considered a boring topic for lower-level IT operations staff is now on the agenda of CIOs of $1-billion plus companies. This is primarily driven by business executives demanding end-to-end service delivery from IT operations. Forrester believes that change and configuration management will continue to gain momentum through 2006 as the cornerstone of more advanced IT services automation, as well as a prerequisite for Organic IT implementations — promising to slash the cost of IT service delivery through a huge reduction in manual labor, which today accounts for more than 40% of total IT costs in $1-billion plus companies.

TABLE OF CONTENTS

• The Time Has Come For Change And Configuration Management
• The Technology Side Of The Market Is Emerging
• What Best Practices Can You Use To Get Started?

RECOMMENDATIONS

• Knowledge Is Power

WHAT IT MEANS

• The Basis For Organic IT

ALTERNATIVE VIEW

• Not Doing Anything Will Result In Outsourcing
• Supplemental Material
• Related Research Documents

This is an excerpt

Buy Risk-Free

Price: US $2495

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.