For Sourcing & Vendor Management Professionals

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	May 4, 2010 Checklist: Key Questions For Setting SLA Strategy in Outsourcing Relationships by Bill Martorelli	Average: 6  (8 ratings)

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Executive Summary

Clients continue to struggle with service-level agreement (SLA) strategies in the context of negotiating existing outsourcing relationships as well as establishing new ones. In doing so, they are increasingly aware of the importance of achieving the right balance in SLA regimes: encouraging desired results while avoiding problems. This workbook addresses seven questions we frequently receive from sourcing and vendor management professionals about SLA strategy.

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