For CIO Professionals

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	February 12, 2007 CIOs: Attack Weak Application Maintenance Processes That Stifle IT Productivity by Phil Murphy with Alex Cullen, Laurie M. Orlov, Lauren Sessions	Average: 8  (11 ratings)

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Executive Summary

Forrester surveyed 221 IT decision-makers about their application maintenance habits and preferences — how they organize, budget, and transfer knowledge, as well as what they would do to increase maintenance productivity, given adequate funding. Analyzing the results reveals an ugly tale, with mismatched staffing demand and supply, conflicting new development and maintenance priorities, and a complete lack of tooling to bolster productivity. CIOs should take note of the root-cause problems in this report and note the curative suggestions for improvement.

TABLE OF CONTENTS

• Large Firms Struggle With Application Governance
• CIOs Must Address The Application Knowledge Deficit
• Use Tools And Technology To Leverage Greater Staff Productivity

RECOMMENDATIONS

• Streamline Maintenance Processes To Increase Innovation Capacity
• Supplemental Material
• Related Research Documents

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