Although IBM views its commerce application less as an application and more as an extension of its strong application server platform, the product has evolved to be much more than a tool set. IBM has significantly increased the number of packaged processes and features available for firms to build commerce sites. Given its flexibility, the product is a good fit for large-scale efforts with multiple sites, making it attractive for both B2C and B2B deployments. Still, all of the IBM reference customers that Forrester spoke with are using IBM Global Services for deployment help. This means that firms should expect — and budget for — consulting services to get sites up and running
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