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	September 18, 2007 Communications-Enabled Business Processes Innovative Uses Of Communications To Improve Business Efficiency by Henry Dewing with Bradford J. Holmes, April Lawson	Average: 6  (1 rating)

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Executive Summary

People are more successful when they are better connected to the processes and applications on which their businesses operate. Business leaders today are challenged to seamlessly connect increasingly mobile and dispersed workforces — and customers — with business processes that move faster and faster every day. A communications-enabled business process (CEBP) bridges the last mile between business activities and internal and external stakeholders to increase operating efficiency and effectiveness. Several companies we talked to about CEBPs started with small projects to improve efficiency in a specific process and quickly recognized many more ways to achieve business advantages through CEBPs. CEBPs can even transform how businesses fundamentally operate and how they are perceived when customers and suppliers experience contextual, real-time communications.

TABLE OF CONTENTS

• Communications-Enabled Business Processes Defined
• Creation And Delivery Of CEBPs Is Difficult Today

RECOMMENDATIONS

• Innovate, Develop, Deliver, And Measure Results

WHAT IT MEANS

• Business Needs Will Dictate More Flexible Solutions
• Supplemental Material
• Related Research Documents

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