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For Customer Intelligence Professionals

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September 30, 2008

The Consumer Side of Analytics

Understanding Cookie Avoidance Behavior

by John Lovett

with David Daniels

This is an excerpt

Executive Summary

Data accuracy woes force Web site operators to understand consumers' attitudes and behavior regarding cookies. Furthermore, federal scrutiny of online privacy is escalating the importance of clear and legal policies.

Key Questions

  • To what extent do consumers delete cookies?
  • How can site operators mitigate concerns and dispel tracking fallacies?

This is an excerpt

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