For eBusiness & Channel Strategy Professionals

Primary Analyst Photo	Document Information	Rate this Document
	December 8, 2009 Consumer Usage Of Kiosks And Self-Service Checkout Tools by Sucharita Mulpuru with Patti Freeman Evans, Kate van Geldern	Average: 8  (1 rating)

This is an excerpt

Executive Summary

In-store kiosks and self-service technologies are becoming more present in consumers' everyday lives via ATMs and airport check-in and can provide opportunities for cross-channel growth. They're gaining traction in retail, as well. This is particularly true in the grocery sector, where self-checkout technologies have been implemented since 1998. Sixty-one percent of US online adults are interested in scanning and paying for purchases using self-checkout at places like the grocery store. Other retailers are also likely to benefit from self-service tools: 74% of consumers who have used an in-store kiosk report that these tools are "useful."

This is an excerpt

Buy Risk-Free

Price: US $499

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.