For Financial Services Professionals

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	May 2, 2006 Consumers Rate Financial Institutions' Online Fraud And Privacy Protection by Bruce D. Temkin with Eric M. Dolan, Adele Sage

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Executive Summary

Most consumers give their financial institutions passing grades when it comes to protecting their assets from online fraud and protecting the privacy of their personal information. But the consumers who don't feel as well protected are less satisfied with their banks, brokerages, and insurers and are less likely to buy another product from those providers. The effect is particularly acute for brokerages. When financial institutions address this issue, they need to keep in mind that consumers' perception of protection may not match the reality of the situation.

TABLE OF CONTENTS

• Consumer Perception Of Online Fraud Protection By Financial Institutions
• Consumer Perception Of Privacy Protection By Financial Institutions

RECOMMENDATIONS

• Online Fraud And Privacy Protection Need Attention
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