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March 8, 2006 Context Is King In The New World Of Workby Erica Driver, Connie Moore, Robert Markham with Randy Heffner, Kyle McNabb, Claire Schooley, Colin Teubner, Lucy Fossner |
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Executive Summary
As enterprises better understand the interrelationship between roles, collaboration, content, and business processes, the need to provide information within the context of an information worker's daily activities will drive the implementation of Information Workplaces. When Forrester surveyed 117 North American professionals about the Information Workplace (IW), 60% said that providing content within the context of the business process is extremely important. The respondents also wanted contextual collaboration, just-in-time eLearning, and embedded learning. By moving to contextualized Information Workplaces, workers will receive information seamlessly, and they no longer have to mentally and manually integrate disparate tools into their work environments.
TABLE OF CONTENTS
- Users Value Contextual Content, Collaboration, And eLearning
RECOMMENDATIONS
- Creating Context Requires An Understanding Of Peoples' Roles
- Supplemental Material
- Related Research Documents
This is an excerpt
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