For Infrastructure & Operations Professionals

Primary Analyst Photo	Document Information	Rate this Document
	August 31, 2006 Convergys Is A Leader In Hosted Speech Self-Service Platforms The Forrester Wave™ Vendor Summary, Q3 2006 by Elizabeth Herrell with Ellen Daley, Christine E. Atwood

This is an excerpt

Executive Summary

As a leading contact center outsourcer, Convergys supports its customer base with its SpeechPort platform and offers a wide range of speech solutions for its diverse customer base. Due to its extensive network for supporting its outsourced contact center services, Convergys has in place a network infrastructure that provides high levels of security and reliability and offers comprehensive disaster recovery services for its customers. Its large professional services organization offers a full set of services for the design and development of speech applications. Convergys focuses on optimizing the customer's experience and is working toward tighter integration of its SpeechPort product with its contact center operations.

This is an excerpt

Buy Risk-Free

Price: US $2495

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.