For Interactive Marketing Professionals

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	August 11, 2008 Crafting A Content Moderation Policy Win User Trust And Avoid Disaster With Guidelines For User-Generated Content by Steven Noble with Josh Bernoff, Shar VanBoskirk, Sarah Glass	Average: 9  (1 rating)

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Executive Summary

For social applications like blogs and communities, content moderation policies determine when to publish or delete user-generated content. When approached correctly, content policies support marketing and business objectives, build user trust, and prevent disastrous moderation decisions made in the heat of the moment. Successful policies limit destructive behavior while supporting a wide range of user contributions. When creating your policy, encourage participation by users and management.

This is an excerpt

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