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January 29, 2007

Credit Card Acquisition

Maximizing Online Applications via Multichannel Visibility

by Edward Kountz

with Joe Laszlo, Amanda Guzman

This is an excerpt

Executive Summary

Despite investment by credit card companies in electronic marketing, mail solicitations are still the dominant factor influencing online credit card applications. Banks must synthesize consumers' on- and off-line habits to maximize online acquisition effectiveness.

Key Questions

  • How do consumers' acquisition habits for credit and other payment cards differ across on- and off-line channels?
  • What online and off-line resources are most useful in spurring consumers' online credit card applications?
  • How can issuing banks integrate consumers' on- and off-line preferences into successful strategies to maximize new card acquisition?

This is an excerpt

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