For Infrastructure & Operations Professionals

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	February 26, 2008 Data Center Automation Defined Steps Toward IT Service Automation — Doing More With Less by Evelyn Hubbert with Simon Yates, Rachel Batiancila	Average: 10  (4 ratings)

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Executive Summary

Operating a data center not only requires the daily assistance of people who have deployed a variety of tools, but it also calls for a variety of processes and best practices to ensure smooth data center operations. While IT budgets are largely flat, end users and lines of business reliant on computing resources and services to get jobs done are making more demands. To best meet these rising demands, IT should act like a service provider with the continuous goal of providing better and faster services to its clients while reducing costs and improving efficiency. In an ideal world, the resources would actually manage themselves, but in reality, IT departments must spend significant time provisioning and deploying resources to meet the demands of their businesses. Just as other areas of organizations must, IT departments need to work on labor-reducing automation to keep up with the increasing needs of their firms.

TABLE OF CONTENTS

• Data Centers Continue To Struggle With Complexity And Cost
• IT Simplification Is A Step-By-Step Process That Won't Be Solved Overnight
• Phase One: IT Service Operation
• Phase Two: IT Service Management
• Phase Three: Data Center Automation
• There Are Four Subcomponents Of Data Center Automation

RECOMMENDATIONS

• Take A Step-By-Step Approach To Automation

WHAT IT MEANS

• Successful Automation Depends On Effective Service Processes
• Related Research Documents

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