For Information & Knowledge Management Professionals

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	September 9, 2009 A Day In The Life Of A US Information Worker A Snapshot Of US Information Worker Devices, Tools, And Activities by Ted Schadler with Matthew Brown, Peter Schmidt

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Executive Summary

This is a graphical overview of how US information workers (iWorkers) spend their time with computers, smartphones, and key productivity and collaboration tools. It is our first analysis of Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009, a survey of 2,001 US information workers at organizations with 100 or more employees. Use it to separate fact from fiction about how common each tool is in the workforce.

TABLE OF CONTENTS

• Desktop Computers Still Anchor Most Employees' Days
  • A Day In The Life Of An Information Worker
• Email And Word Processing Dominate The Information Workday
  • Few Applications Have Widespread Adoption
• Supplemental Material

This is an excerpt