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For CMO & Marketing Leadership Professionals

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January 9, 2008

Designing The Channel Mix Bottom-Up

How To Design The Right Channel Mix

an introduction by Jaap Favier

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Executive Summary

Ask not what you can do for a channel, but what a channel can do for you. Don't ask: "How can we use email in the funnel?" but rather "Which channel do we need to address the needs of the consumer?" Forrester has developed a methodology that helps marketers choose the right channel for each touchpoint based on interface needs and information and operational requirements.

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