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March 28, 2007 Digital Fuel Technologies Offers Service-Level Management At Its Finest For BSMThe Forrester Wave™ Vendor Summary, Q1 2007by Peter O'Neill, Evelyn Hubbert with Jean-Pierre Garbani, Reedwan Iqbal |
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Executive Summary
Digital Fuel Technologies provides service-level agreement (SLA) and contractual obligation management solutions, designed to help service providers and shared services organizations manage regulatory compliance, financial and performance levels of IT, and business services. The ServiceFlow solution uses a visual modeling approach to model the contractual agreements of service-level agreements between customers and vendors. This approach is very attractive to service providers, as it automates the otherwise difficult process of managing SLAs and provides common, transparent, and verifiable accounting of SLA performance and compliance.
This is an excerpt
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