For Enterprise Architecture Professionals

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	September 13, 2007 EA And Metrics: For Maximum Impact, Measure The Business Value by Ken Vollmer with Gene Leganza, Katie Smillie, David D'Silva	Average: 8  (1 rating)

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Executive Summary

Enterprise architects have a variety of options for defining metrics related to projects or day-to-day activities, and the most obvious ones are those that relate to the technical aspects of these efforts. However, by highlighting the positive impact in business terms, such as operational improvements or new capabilities enabled by business process management (BPM) initiatives, enterprise architecture (EA) professionals will achieve higher visibility and will find it easier to obtain backing and funding for efforts that will have an impact on the bottom line of the enterprise. Enterprise architects should work with the appropriate business personnel to identify important business metrics and put procedures in place to track them effectively from the beginning of improvement efforts.

TABLE OF CONTENTS

• EA Teams Have A Poor Record For Metrics
• BPM's Meat And Potatoes: Improving Operational Efficiency
• Support For Innovation

RECOMMENDATIONS

• Use Business-Oriented Metrics To Track BPM And Integration Efforts
• Related Research Documents

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