For Enterprise Architecture Professionals

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	February 19, 2008 (updated October 8, 2008) The EA View: BPM Has Become Mainstream BPM Centers Of Excellence Provide The Catalyst For Success by Ken Vollmer with Gene Leganza, Mary Pilecki, Katie Smillie	Average: 8  (6 ratings)

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Executive Summary

Two recent Forrester surveys highlight the increased adoption rate of business process management (BPM) technology and processes within enterprises. And while both surveys confirm that BPM has achieved mainstream status in the business world, the success rates of BPM implementations continue to vary considerably. BPM centers of excellence (COEs) are playing a key role in determining the level of enterprise satisfaction with these efforts, and enterprise architects should actively support the concept and operation of BPM COE efforts to help their enterprises achieve higher levels of BPM project success.

TABLE OF CONTENTS

• BPM Has Become Mainstream
• Larger Firms Lead The Way
• Increased Productivity Is The Most Common Benefit
• A BPM Center Of Excellence — The Secret Sauce

RECOMMENDATIONS

• Stack The Deck In Your Favor — Support The Implementation Of A BPM COE

WHAT IT MEANS

• Expect Significant BPM Tool Convergence Over The Next Five Years
• Related Research Documents

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