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	January 25, 2007 EBPP Forecast: 2006 To 2011 The Number Of EBPP Users Will Grow By 63% During The Next Five Years by Catherine Graeber with Carrie Johnson, Eric M. Dolan, Peter Hult

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Executive Summary

In 2005, electronic bill payment and presentment (EBPP) adoption grew by 34%, the highest annual growth rate in four years. Robust adoption growth is expected during the next five years, as the number of EBPP users will grow by 63% to roughly 60 million households. Gen Yers will propel the growth, as this generation will see a five-year growth rate of 157%. The annual growth rate at banks will continue to surpass that of biller sites during the next five years. To keep the EBPP growth momentum going, banks should automatically enroll all new online bankers in bill pay, leverage branch staff to sell EBPP, and offer online tools to help new checking customers move bill pay data from their old banks.

TABLE OF CONTENTS

• The 2005 Annual Growth Rate Was Higher Than Expected
• The Number Of EBPP Users Will Grow By 63% During The Next Five Years
• Despite High Growth Rates At Banks, Biller Sites Will Still Have The Most Users

RECOMMENDATIONS

• Banks Must Continue Their Focus On Growing Active EBPP Users
• Related Research Documents

This is an excerpt

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