For Information & Knowledge Management Professionals

Primary Analyst Photo	Document Information	Rate this Document
November 14, 2008 (updated November 18, 2008) ECM Systems Integrators: Fit Matters Most Strategy, Platform Breadth, And Industry Experience Provide Value by Craig Le Clair, Sheri McLeish with Kyle McNabb, Keith K. Tsang, Charles Coit

This is an excerpt

Executive Summary

Every dollar spent on enterprise content management (ECM) software usually requires another dollar to make it work. Services such as project management, systems design, and integration support are a few of the needed services that systems integrators provide information and knowledge management (I&KM) professionals to get ECM up and running. Systems integrators tend to get mixed reviews but are making efforts to expand offerings beyond ECM to information management and to become versatile with hybrid on- and off-premise delivery models. Enterprises can make better systems integrator choices if they understand what strengths each type of ECM integrator has and how they correspond to ECM efforts underway.

TABLE OF CONTENTS

• Enterprises Use Systems Integrators To Help Link ECM To Business Context
• Systems Integrators Begin To Step Up To ECM Challenges
• Navigating The Murky Waters Of ECM Systems Integrator Support

RECOMMENDATIONS

• Know Thyself And Then Find Your Systems Integrator Soul Mate

WHAT IT MEANS

• Strategy Starts At Home
• Supplemental Material
• Related Research Documents

This is an excerpt