For Business Process Professionals

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	February 21, 2007 Entellium Is A Strong Performer In Midmarket CRM Suites The Forrester Wave™ Vendor Summary, Q1 2007 by Liz Herbert with Sharyn Leaver, William Band, Chip Gliedman, Ian Schuler, Mary Ann Rogan

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Executive Summary

Firms looking for sales force automation, basic customer service, and partner portals in a user-friendly, attractively priced solution should consider Entellium. The product has an intuitive, easy-to-navigate task-based user interface and a strong mobile device client that allows users to access and update information while out of the office. The product is a good fit for smaller firms looking for a software-as-a-service (SaaS) customer relationship management (CRM) solution, but customization limitations make it less of a fit for larger or more complex deployments whose needs are not well met by the solution as is.

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