For Business Process Professionals

Primary Analyst Photo	Document Information	Rate this Document
	May 24, 2007 Entellium Leads In Record-Centric Customer Service Management Software The Forrester Wave™ Vendor Summary, Q2 2007 by Chip Gliedman with Ian Schuler, Sharyn Leaver, William Band, Liz Herbert, Mary Ann Rogan

This is an excerpt

Executive Summary

Entellium's eCustomerCenter provides a low-cost hosted application, with good usability and customization capabilities that should meet most midmarket customer service needs. The agent activity center consolidates all of the customer service functions in a cleaner package than is typically encountered. A strong workflow engine, flexible routing and queuing capabilities, and an escalation and notification engine create a solid customer service infrastructure that can be modified to match a company's look and feel for customer self-service.

This is an excerpt

Buy Risk-Free

Price: US $1749

Our Service Guarantee: If you are not completely satisfied with this document, notify Forrester within 24 hours of purchase for a full refund.

Already a Forrester Client?
Log in to read this document.