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February 29, 2008 Enterprise Content Management's Next Step ForwardI&KM Pros Need To Push For Organic Support Of Business Contextby Craig Le Clair, Ken Poore with Kyle McNabb, Barry Murphy, Diana Levitt |
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Executive Summary
Current approaches to enterprise content management (ECM) don't work for most enterprises. Low adoption rates and frustrated users plague enterprise implementations. And expectations for how people create and use content continue to change, thanks to ever-increasing usage of new technologies — such as Social Computing and mobile devices. To meet evolving needs and drive broad adoption of ECM, information and knowledge management (I&KM) professionals must help their enterprises understand business context — how businesspeople and business processes use content. And to help put ECM technologies into business context, I&KM pros must push technology vendors to move to more organic content management approaches that help abstract ECM's complexities from end users, adapt to the way people work, and provide contextual views of, and access to, content.
TABLE OF CONTENTS
- Addressing Business Context — ECM Technology's Greatest Threat
- Organic Content Management: Helping Put Content Into Business Context
RECOMMENDATIONS
- Use Organic Content Management To Rethink ECM
WHAT IT MEANS
- I&KM Pros — Rethink Your Definition Of ECM
- Related Research Documents
This is an excerpt
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