For Business Process Professionals

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	July 13, 2005 Enterprise CRM Suites Scorecard Summary: Amdocs Key Findings From "The Forrester Wave™: Enterprise CRM Suites, Q2 2005" by William Band with John Ragsdale, Erin Kinikin, Jessica Harrington

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Executive Summary

Amdocs has a clear and compelling vision for CRM tailored to its primary market: communications services providers. Its strategy recognizes the importance of improving the end user customer experience through aligning end-to-end processes beyond service, sales, and marketing to include billing and ordering. Areas where the product is less robust than other vendors include marketing, field service, channel management, and analytics, although it is partnering with SAS to fill the gaps. It is a good choice for customer-service-centric industries.

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