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	December 18, 2006 An Enterprise Software Licensee's Bill Of Rights Forrester Defines 36 Basic Rights That Licensees Should Demand From Vendors by R "Ray" Wang with Bradford J. Holmes, Merv Adrian, Julie Giera, Paul D. Hamerman, Emily Van Metre	Average: 10  (6 ratings)

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Executive Summary

Of all the assets that an enterprise acquires, enterprise software brings with it the most unusual, onerous, and restrictive set of constraints. In most cases, licensees may not resell, reuse, or share their license. Licensees often encounter numerous grievances across the software ownership life cycle from selection, to implementation, utilization, maintenance, and retirement. However, as CIOs and IT procurement managers encounter new deployment options such as software-as-a-service (SaaS) and technology architectures such as SOA, the pendulum slowly shifts in favor of the customer. Forrester outlines a software licensee bill of rights (LBoR) that reflects Forrester's clients' best practices in this new IT environment. Because leverage wanes after the initial selection phase, CIOs and IT procurement professionals should immediately incorporate these best practices into the management of current vendor relationships and the wording of future vendor contracts.

TABLE OF CONTENTS

• Enterprises Express Many Grievances Related To Ownership Rights
• Market Forces Signal A Change In The Status Quo
• Rights Should Free Users From Onerous Ownership Restrictions

RECOMMENDATIONS

• Implement Rights Based On The Software Ownership Life Cycle

WHAT IT MEANS

• CIOS Should Expect Vendors To Adopt A Licensee Bill Of Rights
• Related Research Documents

This is an excerpt