For IT Services Professionals

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	September 1, 2004 Europe's Outsourcing Momentum Shifts Its Country And Industry Focus by Andrew Parker with David Metcalfe, Sonoko Takahashi

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Executive Summary

Forrester surveyed 18 European outsourcing service providers to identify the patterns of large outsourcing deals signed by these firms during the second quarter of 2004. Between April and June, providers and buyers signed 63 contracts that passed the €10 million contract value threshold. Germany and the Netherlands showed increased deal activity, but the UK continued to head the outsourcing pack in Europe. Financial services, government, and telecom sectors led in deal numbers — while retail and CPG companies showed strongly among UK buyers. Average deal values and deal lengths fell a little from earlier in the year — a trend that, if continued, will increase the competitive intensity of European outsourcing for providers.

TABLE OF CONTENTS

• Buoyant Outsourcing Activity Goes Well Beyond The UK
• Q2 Focused On More Frequent, Smaller Deals

WHAT IT MEANS

• No Easy Pickings For Unproven Outsourcing Providers
• Related Research Documents

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