For Content & Collaboration Professionals

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	October 2, 2006 Expertise Location: Your Next Frontier Getting Knowledge Workers The Expertise They Need by Matthew Brown with Chris Charron, Eric Kim	Average: 7  (1 rating)

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Executive Summary

Expertise location — the weaving together of diverse content applications to allow knowledge workers to share and receive expertise they need — has great promise in sectors like law, enterprise software, professional services, securities research, and healthcare. So why is the software industry littered with failed or underperforming expertise location vendors like DigitalSelf, Kamoon, XpertUniverse, Tacit Software, and AskMe? Smart companies realize that expertise location is not about a single software solution. It starts with identifying critical knowledge-gathering patterns and continues with mapping a fabric of solutions directly to those business needs.

TABLE OF CONTENTS

• Welcome To The World Of Knowledge Workers
• Expertise Location Is Not a Single Software Application
• What's Next? Mashups And Social Networks

RECOMMENDATIONS

• Expertise Location Is Not For Everyone
• Related Research Documents

This is an excerpt

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