For Customer Experience Professionals

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	August 30, 2005 Expose Value On The Home Page by Kerry Bodine with Harley Manning, Caroline L. Carney, Janelle Johnson

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Executive Summary

Earlier this year, Forrester updated its Web Site Review methodology and introduced four new criteria that reflect best practices in Web design. One of these new criteria highlights the role of the home page in exposing a site's value and giving users confidence that they can complete their goals.

This is an excerpt

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