For Sourcing & Vendor Management Professionals

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	February 1, 2010 FAQs About Vendor Management Systems And Managed Service Providers by Patrick M. Connaughton with Christine Ferrusi Ross, Philipp Karcher

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Executive Summary

Forrester clients ask us many questions about vendor management systems (VMS) and managed services providers (MSPs) — ranging from what pricing models are available to whether it makes sense to contract both together, and of course, what shortlist of vendors should be considered. This document outlines the answers to these questions and can serve as a good starting point for companies exploring whether a VMS, an MSP, or both are right for them.

TABLE OF CONTENTS

• 1. What level of spend do I need to really justify a VMS or MSP?
• 2. What types of pricing models are available?
• 3. How much does a VMS and/or MSP cost?
• 4. How long is the typical VMS and/or MSP contract?
• 5. What about broader services procurement? How does the pricing model change?
• 6. Should we contract the VMS and MSP separately?
• 7. But isn't it easier to have a single contract for both?
• 8. What if the MSP is telling me that it's the only one that really knows its software?
• 9. Does it make sense for the MSP to hold the prime contract?
• 10. Any recommendations about key contract terms and conditions to include?
• 11. Who are the key vendors in this space?

This is an excerpt

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