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	September 8, 2006 First Horizon: A Case Study In BPM Success Seven Steps For Successful BPM Implementation by Mary Pilecki with Bruce D. Temkin, Emily Van Metre	Average: 4  (1 rating)

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Executive Summary

First Horizon wanted to improve the speed, quality, and reusability of its process automation projects, so it created a business process management (BPM) project methodology and leveraged a business process management suite (BPMS). Along with the implementation process, a new culture based on business process developed, and it's spreading across the enterprise. An interview with Robert Salazar, who led this effort, revealed seven steps that he took to build this BPM culture — including executive ownership and sponsorship, a flexible BPMS tool, and a requirement for collaboration across the entire project team.

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