For Information & Knowledge Management Professionals

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	June 26, 2007 For Enterprise Collaboration, Focus On Information Workplace Platforms, Not ECM Specialists by Erica Driver with Kyle McNabb, Connie Moore, Rob Koplowitz, Shelby Semmes	Average: 9  (4 ratings)

This is an excerpt

Executive Summary

Software infrastructure vendors such as IBM, Microsoft, and Oracle have been busy assembling Information Workplace (IW) platforms. Each offers a platform that combines core IW building blocks including collaboration, enterprise content management (ECM), portal, office productivity services, management dashboards, and contextual learning. Their actions have forced other collaboration and ECM vendors into specialist positions, and the specialists have ceded some collaboration capabilities to the IW platform vendors — most notably Microsoft. Many ECM vendors now work instead to provide a nimble and focused set of capabilities that leverage the software services IW platforms deliver. Information and knowledge management (I&KM) professionals should deploy the collaboration functionality in IW platforms wherever possible, using the ECM specialists' collaboration tools only for process-specific collaboration needs ¿ like drug approval, loan origination, insurance claim processing.

TABLE OF CONTENTS

• Collaboration And ECM Are Joined At The Hip
• ECM Specialists Narrow Their Collaboration Focus
• Market Convergence Impedes Technology Decisions

RECOMMENDATIONS

• I&KM Pros: Leverage Information Workplace Platform Wherever Possible

WHAT IT MEANS

• ECM Specialists Will Continue To Move Up The Apps Stack
• Supplemental Material
• Related Research Documents

This is an excerpt