For Application Development & Delivery Professionals

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	April 10, 2009 Forrester's Best Practices Framework For Adopting PLM In Services Organizations Lessons For Companies Where The "Product" Is Not a Manufactured Good by Roy C. Wildeman with Mike Gilpin, Dave West, Mike Gualtieri, Justinas Sileikis

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Executive Summary

Forrester interviewed users, vendors, and systems integrators operating in financial services, telecom, and other services industries to research the common principles behind leading methods for the collaborative management of product information where the "product" is not a manufactured good. We identified product life-cycle management (PLM) best practices in four areas: 1) keeping the program manageable; 2) externalizing product data into a common repository; 3) driving more collaboration across the development process; and 4) integrating to downstream applications.

TABLE OF CONTENTS

• PLM Evolves To Bring Product-Centric Development To Services Organizations
• Product Life-Cycle Management Best Practices For Services Organizations
• Best Practice No. 1: Keep The Program Manageable
• Best Practice No. 2: Externalize Product Data Into A Common Repository
• Best Practice No. 3: Drive More Collaboration Across The Development Process
• Best Practice No. 4: Integrate To Downstream Applications
• Forrester's Next Practices For Adopting PL M In Services Organizations
• Identifying Your Challenges
• Case Studies
• Supplemental Material
• Related Research Documents

This is an excerpt

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