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November 6, 2009 Forrester's Best Practices Framework For BT Leadership MaturityUse Our Self-Assessment To Accelerate Your BT Transformationby Bobby Cameron, Tim DeGennaro with Sharyn Leaver |
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Executive Summary
As CIOs help their firms succeed with business technology (BT) — pervasive technology use with increased direct control by the business — they struggle to answer two deceptively simple questions: 1) How are we doing? and 2) what should we do better? These questions invite a host of complexities, raising questions about what the best organizations are doing, when to be complacent, when to push the envelope, and what to focus on first. Forrester has developed a best practices framework — informed by countless interactions with BT trailblazers — for cutting through this complexity. This framework is based on more than 130 BT leadership best-practice capabilities, arranged into five element groupings: culture, performance measurement, process, strategy, and structure. The framework enables CIOs to conduct a self-assessment to understand how their organization measures up against the best and to identify the areas offering the greatest opportunity for improvement.
TABLE OF CONTENTS
- Business Technology Challenges Traditional Definitions Of IT Maturity
- BT Leadership Maturity Requires A Holistic Change To IT Leadership Practices
- Assessing Your BT Leadership Capabilities
WHAT IT MEANS
- Addressing BT Leadership Maturity Is Becoming A Business Differentiator
- Supplemental Material
- Related Research Documents
This is an excerpt
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