Forrester's CRM Risk Evaluation Self-Assessment Tool - Forrester Research

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For Business Process Professionals

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	January 28, 2009 Forrester's CRM Risk Evaluation Self-Assessment Tool by William Band

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Executive Summary

Use Forrester¿s CRM Risk Assessment Framework to anticipate and remediate problems and risks that can trip-up CRM initiatives.

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ALSO OF INTEREST

Case Study: California State University, Fresno Implements ITSM Without Breaking The Bank by Evelyn Hubbert, April 13, 2011
Topic Overview: IT Management Software by Natalie Lambert, Galen Schreck, November 13, 2007
The Smart Way To Implement Process-Centric CRM by William Band, January 9, 2012

RESEARCH CATEGORIES

Analyst

Technology

Packaged Applications, Customer Relationship Management

Geography

Asia Pacific, Europe, North America

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