Forrester's Customer Service Innovation Capabilities Self-Assessment - Forrester Research

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For Business Process & Applications Professionals

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	January 9, 2009 Forrester's Customer Service Innovation Capabilities Self-Assessment by Natalie L. Petouhoff, Ph.D.

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Executive Summary

This is the self assessment workbook that accompanies the document "Forrester's Customer Service Innovation Framework and Self-Assessment".

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RESEARCH CATEGORIES

Analyst

Natalie L. Petouhoff, Ph.D.

Technology

Customer Experience, Channel Design Strategies, Networking, Contact Center Technologies & Processes, Packaged Applications, Customer Relationship Management

Geography

Asia Pacific, Europe, North America

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